Zendesk + Airtable + Google Calendar Integrations
How to connect Zendesk + Airtable + Google Calendar
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With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Zendesk, Airtable, and Google Calendar. And don’t forget that you can add more apps and actions to create complex workflows.
New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planRecent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planViewRequired
You will need to create a descending by ID "view" in Zendesk with no grouping and select it here. Click here to learn more!
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planSubjectRequired
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Collaborators
Collaborator Emails
You can add emails of non-Zendesk users here as Collaborators.
Group
Assign this ticket to a group.
Requester Name
To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
Requester Email
To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
First Comment/Description Format
First Comment/DescriptionRequired
Should the first comment be public?
Tags
A comma separated list of tags.
Status
Type
Due At
Only available for tickets with a Type of "task."
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
Ticket form
If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
Sharing Agreements
Brand
Note: Only for Zendesk customers on plans with multi-brand support. More info here
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
New comment to add to the ticket.
Should the comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Choose which organization to update. Looked up by ID.
Name
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
Options: "true" or "false". End users in this organization are able to see each others tickets.
Shared Comments
Options: "true" or "false". End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Choose which user to update. Looked up by ID.
Name
Email
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
SubjectRequired
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Collaborators
Collaborator Emails
You can add emails of non-Zendesk users here as Collaborators.
Group
Assign this ticket to a group.
Requester Name
To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
Requester Email
To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
First Comment/Description Format
First Comment/DescriptionRequired
Should the first comment be public?
Tags
A comma separated list of tags.
Status
Type
Due At
Only available for tickets with a Type of "task."
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
Ticket form
If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
Sharing Agreements
Brand
Note: Only for Zendesk customers on plans with multi-brand support. More info here
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundBaseRequired
TableRequired
Limit to View
(Optional) Limit to records added to a specific View, and return records in the View order.
Include file contents?
Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planBaseRequired
Base in which to create the record.
TableRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
Pick the Airtable base containing the records you wish to update.
TableRequired
Pick the Airtable table containing the records you wish to update.
RecordRequired
Pick the Airtable record that you wish to update.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
Base to search for a record.
TableRequired
Pick an Airtable table that you want to search.
Search by Field
Pick a field from the base to match against the search value.
Search Value
The value of unique identifier for the record.
Search Formula
(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.
Limit to View
You can optionally limit the search to a specific view id.
ActionThis is an event a Zap performs.SearchFind existing data in your appBaseRequired
Base in which to create the record.
TableRequired
Pick an Airtable table that you want to search.
Search by Field
Pick a field from the base to match against the search value.
Search Value
The value of unique identifier for the record.
Search Formula
(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.
Limit to View
You can optionally limit the search to a specific view id.
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundCalendarRequired
When testing, make sure there's at least one event cancelled event in the last 3 hours.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCalendarRequired
Time Before
How far before the event do you want us to trigger? For starter and free plans, this should be 16 minutes or more. For higher plans, 6 minutes or more.
Time Before (Unit)
Search Term
Triggers only on events containing the search term. Note: Search operators such as
ANDorORdo not work here. If you search for more than one word (e.g.apple banana) we will only find events with bothappleANDbananain them, rather than events that containsappleORbanana.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
EventRequired
Event you want to update
Attendee/sRequired
Insert a single email address to invite one person (
ann@gmail.com). Insert a comma-separated list of email addresses to invite multiple people (ann@gmail.com, maria@gmail.com)
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
EventRequired
Specify which event you want to delete.
Notify Attendees?
Send notifications about the deletion of the event.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
Describe EventRequired
Plain text description of event. Google parses this string to create the event. eg. 'Dinner with Michael 7pm on 07/23/2012' or 'Meet Ash 03:30PM tomorrow'
Attendees
Specify email addresses to invite to attend this event.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
API docs for Google Calendar are located here https://developers.google.com/calendar/api/v3/reference
HTTP MethodRequired
URLRequired
Requests can only be made to domains associated by this application.
Query String Parameters
These params will be URL-encoded and appended to the URL when making the request.
Headers
Authentication headers are included automatically
Additional Request Headers
Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
Body
Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example,
{"foo": "bar"}is perfectly valid.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
Search TermRequired
Will search across the event name and description. Does not include canceled events. If there are multiple matches, the earliest event will be returned.Note: Search operators such as
ANDorORdo not work here. If you search for more than one word (e.g.apple banana) we will only find events with bothappleANDbananain them, rather than events that containsappleORbanana.Start Time
Limit matches by start time. Can be something like
+1 monthto only show events with a start time later than in a month from now.End Time
Limit matches by end time. Can be something like
+1 monthto only show events with an end time later than in a month from now.Summary
Summary of the new event
Description
Description of the new event
Location
Location of the new event
Add Conferencing?
If "Yes," automatically creates a video meeting link for the event.
Start Date & TimeRequired
Date and time of when this event starts. See this help doc for more information.
End Date & TimeRequired
Date and time of when this event ends.
Repeat Frequency
Select a frequency to make this event repeating.
Repeat Until
The event will repeat only until this date, if set.
Repeat How Many Times?
Limit the number of times this event repeats.
All day
Color
What color will be assigned to this event on your calendar? Note: you can only select a color from the list of event colors provided from your calendar. This setting will only affect your calendar, not attendees' calendars. See this help doc for more information.
Attendees
This email address will be invited to attend the event.
Visibility
Use Default Reminders?
Use your calendar's default reminders, or set specific below (can be empty).
Reminders
To use these you have to set "Use Default Reminders?" to "no".
Minutes Before Reminders
Set the number of minutes before the event, to send reminders (max is 40320: 4 weeks in minutes).
Show me as Free or Busy
Guests Can Modify Event
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Organization
Triggers when a new organization is added to Zendesk.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
Choose the ticket to watch for activity (audits). Shows recent tickets.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
End users in this organization are able to see each others tickets.
Shared Comments
End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
TagsRequired
A list of tags to add to the ticket.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
Subject
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Group
Assign this ticket to a group.
New Status
New comment to add to the ticket.
Should the first comment be public?
Tags
A comma separated list of tags.
Type
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
EmailRequired
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
Write a search string to determine how we'll look up the group in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
NameRequired
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
End users in this organization are able to see each others tickets.
Shared Comments
End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
NameRequired
EmailRequired
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundBaseRequired
TableRequired
Help Text
You must have at least one "Last Modified Time" type column in your Table in order to use this Trigger. Learn more about those here.
Which timestamp field should this Zap use to check for updates?Required
When this column changes to a new timestamp, your Zap will trigger on the corresponding record. Note: Must be a Last Modified Time column type.
Limit to View
Filter on updates to a specific View in your Table.
Include file contents?
Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planBaseRequired
Base in which to create the record.
TableRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
Base to search for a record.
TableRequired
Pick an Airtable table that you want to search.
Search by Field
Pick a field from the base to match against the search value.
Search Value
The value of unique identifier for the record.
Search Formula
(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.
Limit to View
Limit the search to a specific view. Useful for sorting results.
Include file contents?
Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.
ActionThis is an event a Zap performs.SearchFind existing data in your appBaseRequired
Base in which to create the record.
TableRequired
Pick an Airtable table that you want to search.
Search by Field
Pick a field from the base to match against the search value.
Search Value
The value of unique identifier for the record.
Search Formula
(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.
Limit to View
Limit the search to a specific view. Useful for sorting results.
Include file contents?
Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Calendar
Triggers when a calendar is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCalendarRequired
Search Term
Triggers only on events containing the search term. Note: Search operators such as
ANDorORdo not work here. If you search for more than one word (e.g.apple banana) we will only find events with bothappleANDbananain them, rather than events that containsappleORbanana.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCalendarRequired
When setting up, make sure this calendar has at least one event updated in the last 3 hours.
Expand Recurring Events
Do you want us to trigger on each instance of a recurring event if the series is updated?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.CalendarRequired
Search TermRequired
Triggers only on events containing the search term. Note: Search operators such as
ANDorORdo not work here. If you search for more than one word (e.g.apple banana) we will only find events with bothappleANDbananain them, rather than events that containsappleORbanana.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
The title of the calendar.
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
Summary
Summary of the new event
Description
Description of the new event
Location
Location of the new event
Add Conferencing?
If "Yes," automatically creates a video meeting link for the event.
Start Date & TimeRequired
Date and time of when this event starts. See this help doc for more information.
End Date & TimeRequired
Date and time of when this event ends.
Repeat Frequency
Select a frequency to make this event repeating.
Repeat Until
The event will repeat only until this date, if set.
Repeat How Many Times?
Limit the number of times this event repeats.
All day
Color
What color will be assigned to this event on your calendar? Note: you can only select a color from the list of event colors provided from your calendar. This setting will only affect your calendar, not attendees' calendars. See this help doc for more information.
Attendees
This email address will be invited to attend the event.
Visibility
Use Default Reminders?
Use your calendar's default reminders, or set specific below (can be empty).
Reminders
To use these you have to set "Use Default Reminders?" to "no".
Minutes Before Reminders
Set the number of minutes before the event, to send reminders (max is 40320: 4 weeks in minutes).
Show me as Free or Busy
Guests Can Modify Event
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Note: You must be able to edit the selected calendar from the Google Calendar account you connected. See this help doc for more information.
EventRequired
Event you want to update
Summary
Summary of the new event
Description
Description of the new event
Location
Location of the new event
Start Date & Time
Date and time of when this event starts. See this help doc for more information.
End Date & Time
Date and time of when this event ends.
Repeat Frequency
Select a frequency to make this event repeating.
Repeat Until
The event will repeat only until this date, if set.
Repeat How Many Times?
Limit the number of times this event repeats.
All day
Color
What color will this event show up as on the calendar? Note: you can only select a color from the provided list of event colors from your calendar. See this help doc for more information.
Attendees
This email address will be invited to attend the event. Note that if you provide email addresses here, they will replace all the existing attendees on the event.
Visibility
Use Default Reminders?
Use your calendar's default reminders, or set specific below (can be empty).
Reminders
To use these you have to set "Use Default Reminders?" to "no". Note these will replace all existing reminders, if set.
Minutes Before Reminders
Set the number of minutes before the event, to send reminders (max is 40320: 4 weeks in minutes).
Show me as Free or Busy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CalendarRequired
Search TermRequired
Will search across the event name and description. Does not include canceled events. If there are multiple matches, the earliest event will be returned.Note: Search operators such as
ANDorORdo not work here. If you search for more than one word (e.g.apple banana) we will only find events with bothappleANDbananain them, rather than events that containsappleORbanana.Start Time
Limit matches by start time. Can be something like
+1 monthto only show events with a start time later than in a month from now.End Time
Limit matches by end time. Can be something like
+1 monthto only show events with an end time later than in a month from now.
ActionThis is an event a Zap performs.SearchFind existing data in your app
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How Zendesk + Airtable + Google Calendar Integrations Work
- Step 1: Authenticate Zendesk, Airtable, and Google Calendar.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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