Choose which ticket to update.

Choose which organization to update. Looked up by ID.

Must be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

Options: "true" or "false". End users in this organization are able to see each others tickets.

Options: "true" or "false". End users in this organization are able to see each others comments on tickets.

Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

You can add emails of non-Zendesk users here as Collaborators.

Assign this ticket to a group.

To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.

To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.

A comma separated list of tags.

Only available for tickets with a Type of "task."

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.

Note: Only for Zendesk customers on plans with multi-brand support. More info here

(Optional) Limit to records added to a specific View, and return records in the View order.

Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.

Base in which to create the record.

Pick the Airtable base containing the records you wish to update.

Pick the Airtable table containing the records you wish to update.

Pick the Airtable record that you wish to update.

Base to search for a record.

Pick an Airtable table that you want to search.

Pick a field from the base to match against the search value.

The value of unique identifier for the record.

(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.

You can optionally limit the search to a specific view id.

Base in which to create the record.

Pick an Airtable table that you want to search.

Pick a field from the base to match against the search value.

The value of unique identifier for the record.

(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.

You can optionally limit the search to a specific view id.

Should this Zap trigger on Saturday and Sunday?

Triggers relative to your timezone settings and defaults to UTC (GMT+00:00) if no preference is set. Note: You can also specify a time with a Custom Value in the formats "hh:mm aa", "hh:mm", or "hhhh" (e.g. "2:30pm", "14:30", or "1430").

Choose which ticket to update.

A list of tags to add to the ticket.

Choose which ticket to update.

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

Assign this ticket to a group.

A comma separated list of tags.

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

Write a search string to determine how we'll look up the group in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.

Must be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

End users in this organization are able to see each others tickets.

End users in this organization are able to see each others comments on tickets.

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.

Must be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Assign this user to an organization.

A unique external id, you can use this to associate organizations to an external record.

Specify if you know this user is who they say they are?

You must have at least one "Last Modified Time" type column in your Table in order to use this Trigger. Learn more about those here.

When this column changes to a new timestamp, your Zap will trigger on the corresponding record. Note: Must be a Last Modified Time column type.

Filter on updates to a specific View in your Table.

Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.

Base in which to create the record.

Base to search for a record.

Pick an Airtable table that you want to search.

Pick a field from the base to match against the search value.

The value of unique identifier for the record.

(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.

Limit the search to a specific view. Useful for sorting results.

Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.

Base in which to create the record.

Pick an Airtable table that you want to search.

Pick a field from the base to match against the search value.

The value of unique identifier for the record.

(ADVANCED) Alternatively, you can use an Airtable search formula to find records based on advanced conditions and any number of fields. Learn more.

Limit the search to a specific view. Useful for sorting results.

Returns an extra File field with file contents. Set this field to Yes if you have trouble with Airtable file URLs expiring. File contents greater than 100MB will cause an error.

Should this Zap trigger on Saturday and Sunday?

Triggers relative to your timezone settings and defaults to UTC (GMT+00:00) if no preference is set. Note: You can also specify a time with a Custom Value in the formats "hh:mm aa", "hh:mm", or "hhhh" (e.g. "2:30pm", "14:30", or "1430").

Day of month this schedule should trigger on.

Triggers relative to your timezone settings and defaults to UTC (GMT+00:00) if no preference is set. Note: You can also specify a time with a Custom Value in the formats "hh:mm aa", "hh:mm", or "hhhh" (e.g. "2:30pm", "14:30", or "1430").