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Send Twist messages for new Zendesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Post Message

Alert your team about new customer support tickets by sending them messages in your team chat tool. Use this Zap to automatically post messages in Twist whenever new tickets are created in Zendesk. Instead of switching between tools all day long, your team can keep an eye on the ticket queue without navigating away from Twist.

How this Zendesk-Twist integration works

  1. A new ticket is created in Zendesk
  2. Zapier creates a message in Twist

Apps involved

  • Zendesk
  • Twist
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Connect Twist + Zendesk in Minutes

It's easy to connect Twist + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Comment Posted in Thread

Triggers when a new comment is added in a thread.

InstantNew Thread Added to Channel

Triggers when a new thread is added to a channel.

New Topic in Forum

Triggers when a new topic in a forum is added.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

InstantNew Message Posted in Conversation

Triggers when a new message is added anywhere inside a conversation.

New Forum

Triggers when a new forum is added.

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

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