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Twist + Zendesk

Send Twist messages for new Zendesk tickets

Alert your team about new customer support tickets by sending them messages in your team chat tool. Use this Zap to automatically post messages in Twist whenever new tickets are created in Zendesk. Instead of switching between tools all day long, your team can keep an eye on the ticket queue without navigating away from Twist.

Alert your team about new customer support tickets by sending them messages in your team chat tool. Use this Zap to automatically post messages in Twist whenever new tickets are created in Zendesk. Instead of switching between tools all day long, your team can keep an eye on the ticket queue without navigating away from Twist.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    TwistTwist
    Post Message

    Post a message to a conversation you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
twist logo
twist logo

About Twist

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.
Learn moreHelp

Related categories

  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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