Twist
When this happens...
ZendeskNew Ticket
Then do this...
TwistPost Message

Alert your team about new customer support tickets by sending them messages in your team chat tool. Use this Zap to automatically post messages in Twist whenever new tickets are created in Zendesk. Instead of switching between tools all day long, your team can keep an eye on the ticket queue without navigating away from Twist.

How this Zendesk-Twist integration works

  1. A new ticket is created in Zendesk
  2. Zapier creates a message in Twist

Apps involved

  • Zendesk
  • Twist

Why Zapier?

Free

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Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Twist + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Thread Added to Channel

Triggers when a new thread is added to a channel.

Post Comment

Post a comment to a thread you choose.

New Comment Posted in Thread

Triggers when a new comment is added in a thread.

Post Message

Post a message to a conversation you choose.

New Message Posted in Conversation

Triggers when a new message is added anywhere inside a conversation.

Post Thread

Post a thread to a channel you choose.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

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Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations