When this happens...
SamanageNew Incident [Old]
Then do this...
TwilioSend SMS

Use Zapier to notify key personnel automatically via a Twilio SMS when your IT service desk add a new incident to Samanage. You can even filter your incidents to drive this integration, so you only get an SMS for specific incident types, states or locations.

Once you set up this Samanage to Twilio integration, new incidents from that point forward will individually generate a new Twilio SMS alert.

How It Works

  1. A new Samanage incident is created
  2. Zapier posts a Twilio SMS alert with that incident data

What You Need

  • A Samanage account
  • A Twilio account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Twilio + Samanage and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Recording

Triggered when a new recording is available on your account.

Call Phone

Call a number or numbers and say a message.

New Transcription

Triggered when a new transcription is available on your account.

Send SMS

Send a SMS to a number or numbers.

New Call

Triggered when a call is finished on your Twilio number.

Create Change

Add a new change to your service desk.


Triggered when an SMS is sent to your Twilio number.

Create Contract

Create a new contract.

New Risk

New risk was detected.

Create Problem

Add a new problem to your service desk.

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An easy tool for developers to send and receive SMS and voice calls.

Learn More

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

See Samanage Integrations