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Notify team members via SMS Alert about new Zendesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Send SMS

Never have any support ticked go unnoticed or overlooked. After you set up this Zapier integration, it will trigger with every new support ticket created on Zendesk, notifying all the relevant team members through an SMS from SMS Alert. Say goodbye to delayed responses or unanswered tickets!

How this Zendesk-SMS Alert integration works

  1. A new ticket is created in Zendesk
  2. Zapier send out an SMS via SMS Alert

Apps involved

  • Zendesk
  • SMS Alert
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Connect SMS Alert + Zendesk in Minutes

It's easy to connect SMS Alert + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New User

Triggers when a new user is created.