Use Zapier to notify key personnel automatically via a Twilio SMS when your IT service desk add a new incident to Samanage. You can even filter your incidents to drive this integration, so you only get an SMS for specific incident types, states or locations.
Once you set up this Samanage to Twilio integration, new incidents from that point forward will individually generate a new Twilio SMS alert.
How It Works
- A new Samanage incident is created
- Zapier posts a Twilio SMS alert with that incident data
What You Need
- A Samanage account
- A Twilio account
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