SolarWinds Service Desk
When this happens...
SolarWinds Service DeskNew Incident [Old]
Then do this...
TwilioSend SMS

Use Zapier to notify key personnel automatically via a Twilio SMS when your IT service desk add a new incident to Samanage. You can even filter your incidents to drive this integration, so you only get an SMS for specific incident types, states or locations.

Once you set up this Samanage to Twilio integration, new incidents from that point forward will individually generate a new Twilio SMS alert.

How It Works

  1. A new Samanage incident is created
  2. Zapier posts a Twilio SMS alert with that incident data

What You Need

  • A Samanage account
  • A Twilio account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect SolarWinds Service Desk + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Risk

New risk was detected.

Create Change

Add a new change to your service desk.

New Hardware

New hardware in your inventory.

Create Incident

Add a new incident to your service desk.

New Incident

Triggers when a new incident is created.

Create Contract

Create a new contract.

New Problem

New problem in your service desk.

Create Problem

Add a new problem to your service desk.

New Recording

Triggered when a new recording is available on your account.

Create Hardware

Add a new hardware to your inventory.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

An easy tool for developers to send and receive SMS and voice calls.

See Twilio Integrations