Pure Chat
When this happens...
Pure ChatFinished Chat
Then do this...
ZendeskCreate Ticket

If customers initial a support request using live chat, you may want to create a ticket in Zendesk while you troubleshoot the issue. This Zapier automation will create a new ticket in Zendesk from a live chat conversation in Pure Chat.

How It Works

  1. A chat is completed in Pure Chat
  2. Zapier creates a new ticket in Zendesk

What You Need

  • Pure Chat account
  • Zendesk account

Why Zapier?


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It's easy to connect Pure Chat + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Chat Request

Triggers whenever a website visitor initiates a new chat request.

Attach File to Ticket

Attach a file to an existing ticket.

Finished Chat

Triggers when a live chat conversation ends.

Create User

Create a new user.

New Contact Email Collected

Triggers when a new email address is collected by Pure Chat.

Create Ticket

Create a new ticket.

New User

Triggers when a new user is created.

Create Organization

Create a new organization.

New Ticket

Triggers when a new ticket is added to a view.

Update User

Update an existing user.

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Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations