Create integrations between Planado and Freshdesk to automate any workflow
WHEN THIS HAPPENS
Job EventsAUTOMATICALLY DO THIS
Add Notes to a TicketEndless possibilities
How Zapier works
Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.
A trigger is where automation begins
A trigger is an event that starts your Zap. Say you want to receive an email every time someone fills in a Facebook form—the trigger would be "new Facebook lead.
Now it's time for action
An action is the event an automation performs after it is triggered. Say you want to send a Slack message any time you receive a Facebook lead—the action would be "send a Slack message.
And that's it! You've just created a Zap.
A Zap is an automated workflow—consisting of a trigger and one or more actions—that connects your apps.
Connect your tools and unlock the power of automation
With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Choose a Trigger
Start here
Start here
Choose an Action
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Template
Job Event Types
Status Event Types
Try ItNew Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItNew Ticket Note
Triggers when a Note is added to a Ticket.
Try ItUpdate Contact
Triggers when a user is updated.
Try It
Template
Job Type
Description
Scheduled At
Scheduled Duration (min)
Territory (name)
Assignee (email)
Client External ID
Client Address
Client Organization Name
Client First Name
Client Last Name
Client Middle Name
Site External ID
Site Address (text)
Site Name
Address (text)
Name
Value
Skills
New Contact
Triggers when a new customer is created.
Try ItUpdate Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired