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Frequently Asked Questions about Pendo Feedback + Azure DevOps integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Pendo Feedback and Azure DevOps
What is required to integrate Pendo Feedback with Azure DevOps?
To integrate Pendo Feedback with Azure DevOps, you'll need access to both your Pendo and Azure DevOps accounts. Make sure you have the necessary permissions in both platforms to set up integrations and manage work items.
How can I create a work item in Azure DevOps when feedback is submitted in Pendo?
You can set up a trigger that listens for new feedback submissions in Pendo. When triggered, this can automatically create a new work item in Azure DevOps, helping ensure that incoming user feedback is tracked efficiently.
Can I update the status of an existing work item in Azure DevOps based on changes in Pendo Feedback?
Yes, we can configure actions that will update an existing work item’s status when specific changes or updates occur in your Pendo Feedback. This helps maintain synchronization between user feedback and task management workflows.
Is it possible to link multiple feedback items from Pendo to a single work item in Azure DevOps?
Currently, each feedback item from Pendo typically corresponds to its own separate work item in Azure DevOps. However, summaries or compilations of related feedback can be manually linked or referenced within a single work item's description.
How often does the integration sync data between Pendo Feedback and Azure DevOps?
The integration runs continuously, triggering actions as events occur, such as creating or updating items right after corresponding events happen in either platform.
What happens if there's an error during the integration process?
If there's an error during the integration process, detailed logs are typically generated which help diagnose issues. Error notifications might also be available to alert you of any integration failures so you can take corrective actions promptly.
Can I customize which fields are synced between Pendo Feedback and Azure DevOps?
Yes, it’s possible to customize field mapping when setting up the integration. You can choose which information should be transferred between systems ensuring relevant data consistency across platforms.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.