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Lucky Orange + Help Scout

Create Help Scout conversations from new Lucky Orange events

Give your support team the tools they need to take their Help Scout tickets to the next level. Once set up, this integration automatically creates a new conversation in Help Scout from each new Lucky Orange event to proactively reach out to customers who may have experienced conversion hurdles, such as a rage click.

Give your support team the tools they need to take their Help Scout tickets to the next level. Once set up, this integration automatically creates a new conversation in Help Scout from each new Lucky Orange event to proactively reach out to customers who may have experienced conversion hurdles, such as a rage click.

  1. When this happens...
    Lucky OrangeLucky Orange
    New Event

    Triggers when a new event is detected in Lucky Orange.

    TriggerScheduled
  2. automatically do this...
    Lucky OrangeLucky Orange
    Identify Visitor

    Identifies a visitor within Lucky Orange.

    ActionWrite
  3. then do this...
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
  4. then do this!
    Lucky OrangeLucky Orange
    Identify Visitor

    Identifies a visitor within Lucky Orange.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Event NameRequired

    • SiteRequired

    • External User ID

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
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lucky-orange logo

About Lucky Orange

Improve your website's conversion rate using a collection of tools including Dynamic Heatmaps, Session Recordings and Live Chat.
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Related categories

  • Analytics
help-scout logo

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