Kustomer + Mavenoid

Create Kustomer conversations when customers complete Mavenoid conversations

If you're using Kustomer to track your support requests, set up this Zapier integration to create a new conversation when the customer completes a self-service and/or live support session in Mavenoid. Now you have all your support conversations in one place!

When this happens...
Session Transcript Ready
Triggers when a transcript is created for a completed session.
TriggerInstant
automatically do this!
Create Conversation
Creates a Conversation
ActionWrite

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Supported triggers and actions

What does this mean?

New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Session Transcript Ready
Triggers when a transcript is created for a completed session.
Trigger
Instant
Create Conversation Link
Creates a unique invitation leading the customer to self-service and/or live support session in Mavenoid. Optionally, can text the invitation to the customer via SMS.
Action
Write
Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
Conversation Updated
Triggers when a conversation is updated.
Trigger
Instant

Customer Created
Triggers when a new customer is created.
Trigger
Instant
Customer Updated
Triggers when a customer is updated.
Trigger
Instant

Message Created
Triggers when a new message is created.
Trigger
Instant

Kustomer
Triggers when a message is updated.
Instant
Trigger
Kustomer
Creates a Conversation
Scheduled
Action
Kustomer
Create a new customer in Kustomer
Scheduled
Action
Kustomer
Creates a Note
Scheduled
Action
Kustomer
Creates a User
Scheduled
Action
Kustomer
Update a Conversation
Scheduled
Action
Kustomer
Update an existing customer in Kustomer
Scheduled
Action
Kustomer
Finds a Conversation
Scheduled
Action
Kustomer
Finds a Customer
Scheduled
Action
Kustomer
Finds a User
Scheduled
Action
Kustomer
Finds a conversation
Scheduled
Action
Kustomer
Finds a Customer
Scheduled
Action
Kustomer
Finds a User
Scheduled
Action

About Kustomer

Kustomer is a powerful omnichannel customer service solution.

Related categories

Customer Support

About Mavenoid

Mavenoid combines self-service and live support in one, so companies can effortlessly support their customers in every step. From installing, to using, to troubleshooting their products.

Related categories

Customer Support

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