K Factors + Ziwo Integrations
How to connect K Factors + Ziwo
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Widget id
Choosing a widget will trigger on all new notifications on that widget.
Try ItWidget idRequired
DataRequired
Enter key-value pair (ex.: name: Joe Doe)
Queue ExtensionRequired
Call Center Extension linked to the queue to which you would like to trigger the call
Customer NumberRequired
The phone number of customer whom you would like to link the queue call to
Caller ID Number
Customize number to be displayed on the target/receiver's phone. (This value has be to within the range Ziwo can accept).
Announcement Text
The message to be played as audio to the agent (auto converted using TTS)
Announcement Language Code
The language code in which announcement text should be treated (this is mandatory when Announcement Text is given)
Purpose
Purpose of the call, this will be save as Note (type) for the CDR in Ziwo
Comment
Comment of the call, this will be save as Note (comment) for the CDR in Ziwo. When comment is used, purpose is mandatory
Number to callRequired
Widget idRequired
From date
To date
IVR idRequired
The id of the IVR the call will be routed into
Call numberRequired
Phone number to call
TTSRequired
Your message must have a maximum of 2000 characters.
Call numberRequired
Phone number to call
LanguageRequired
Which language do you want to use ? You can choose between en (English), de (German) or fr (French).
Agent IdRequired
Number to callRequired
The number that the agent will call
How K Factors + Ziwo Integrations Work
- Step 1: Authenticate K Factors and Ziwo.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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