ITM Platform
When this happens...
ZendeskNew Ticket
Then do this...
ITM PlatformCreate Task

Do you miss having visibility of all the customer support tickets that Zendesk generates every day? By creating the integration with an ITM Platform agile project, you can easily track them as they appear, check their status, assign ticket owners and even control the resolution time for each ticket.

How this Zendesk-ITM Platform integration works:

  1. A new ticket is created in Zendesk
  2. Zapier creates a new task in one of your ITM Platform projects

Apps involved

  • Zendesk
  • ITM Platform

Why Zapier?

Free

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It's easy to connect ITM Platform + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Group

Triggers when a new group is created.

Create Ticket

Create a new ticket.

New Forum

Triggers when a new forum is added.

Create Organization

Create a new organization.

New Topic in Forum

Triggers when a new topic in a forum is added.

Create Task

Creates a new task.

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Become a Zapier Integration Partner

ITM Platform is a project, program, and portfolio management solution with no onboarding hassle.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations