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Add ITM Platform tasks for new Zendesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Create Task

Do you miss having visibility of all the customer support tickets that Zendesk generates every day? By creating the integration with an ITM Platform agile project, you can easily track them as they appear, check their status, assign ticket owners and even control the resolution time for each ticket.

How this Zendesk-ITM Platform integration works:

  1. A new ticket is created in Zendesk
  2. Zapier creates a new task in one of your ITM Platform projects

Apps involved

  • Zendesk
  • ITM Platform
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Connect ITM Platform + Zendesk in Minutes

It's easy to connect ITM Platform + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New User

Triggers when a new user is created.