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Google My Business + Microsoft Dynamics 365 CRM

Create cases/incidents in Microsoft Dynamics 365 CRM for new reviews in Google My Business

Streamline your customer feedback management with this workflow. When a new review is posted on Google My Business, it creates a corresponding case in Microsoft Dynamics 365 CRM. This automation helps ensure rapid and efficient response to customer reviews, enhancing your overall business reputation management strategy.

Streamline your customer feedback management with this workflow. When a new review is posted on Google My Business, it creates a corresponding case in Microsoft Dynamics 365 CRM. This automation helps ensure rapid and efficient response to customer reviews, enhancing your overall business reputation management strategy.

  1. When this happens...
    Google My BusinessGoogle My Business
    New Review

    Triggers when a new review is submitted for a specified location.

    TriggerScheduled
  2. automatically do this!
    Microsoft Dynamics 365 CRMMicrosoft Dynamics 365 CRM
    Create Case/Incident

    Creates a new case/incident.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account

    • LocationRequired

    Trigger
    Scheduled
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
  • Microsoft Dynamics 365 CRM triggers, actions, and search

    New Account

    Triggers when a new account is created.

    Trigger
    Scheduled
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
google-my-business logo
google-my-business logo

About Google My Business

Google My Business launched as a way of giving business owners more control of what shows in the search results when someone searches a given business name.
Help

Related categories

  • Google
  • Website Builders

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