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Google My Business + Intercom

Send incoming messages in Intercom for new reviews in Google My Business

Boost customer satisfaction and instantly handle feedback with this automated workflow. When a new review is posted on your Google My Business account, an incoming message is promptly sent in Intercom to ensure swift and seamless communication. Elevate your business's online reputation and customer service capabilities by executing this streamlined process.

Boost customer satisfaction and instantly handle feedback with this automated workflow. When a new review is posted on your Google My Business account, an incoming message is promptly sent in Intercom to ensure swift and seamless communication. Elevate your business's online reputation and customer service capabilities by executing this streamlined process.

  1. When this happens...
    Google My BusinessGoogle My Business
    New Review

    Triggers when a new review is submitted for a specified location.

    TriggerScheduled
  2. automatically do this!
    IntercomIntercom
    Send Incoming Message

    Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account

    • LocationRequired

    Trigger
    Scheduled
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
google-my-business logo
google-my-business logo

About Google My Business

Google My Business launched as a way of giving business owners more control of what shows in the search results when someone searches a given business name.
Help

Related categories

  • Google
  • Website Builders

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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