Attentive customer support begins the moment a new customer is identified. This Zapier integration will make this possible as it automatically adds a new conversation with a private notes into Kayako when a Google Form is filled out. That way, when customers respond to your form, your team will see the response in Kayako and help the customer out immediately.
How this Google Forms-Kayako integration works
- A new Google Form entry is created
- Zapier creates a conversation with a private note in Kayako
- Google Forms
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Triggered when a new response row is added to the bottom of a spreadsheet.
Create a new response/entry (row) in a specific spreadsheet.
Triggered when a new response row is added or modified in a spreadsheet.
Creates a new event, which will show on the user's timeline.
Triggers when a new user account is created.
Adds a private note to an existing conversation.
Triggers whenever a new conversation is created.
Creates a new conversation with the first post as a private note.
Triggers when a tag is added to an organization in Kayako.
Updates an existing user.