Google Forms
When this happens...
Google FormsNew Response in Spreadsheet
Then do this...
KayakoCreate Conversation With a Private Note

Attentive customer support begins the moment a new customer is identified. This Zapier integration will make this possible as it automatically adds a new conversation with a private notes into Kayako when a Google Form is filled out. That way, when customers respond to your form, your team will see the response in Kayako and help the customer out immediately.

How this Google Forms-Kayako integration works

  1. A new Google Form entry is created
  2. Zapier creates a conversation with a private note in Kayako

Apps involved

  • Google Forms
  • Kayako

Why Zapier?

Free

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Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Google Forms + Kayako and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Response in Spreadsheet

Triggered when a new response row is added to the bottom of a spreadsheet.

Create Response

Create a new response/entry (row) in a specific spreadsheet.

New or Updated Response in Spreadsheet

Triggered when a new response row is added or modified in a spreadsheet.

Create Event

Creates a new event, which will show on the user's timeline.

New User

Triggers when a new user account is created.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

New Conversation

Triggers whenever a new conversation is created.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako.

Update a User

Updates an existing user.

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Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!

Learn More

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

See Kayako Integrations