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Google Docs + Intercom

Add new closed Intercom conversations to Google Docs documents as text

Boost your productivity by having closed Intercom conversations recorded immediately in a Google Docs document. With this workflow, each completed conversation from Intercom will create a new text addition in your chosen Google document, ensuring you never lose track of important customer interactions and feedback. A simple automation solution to keep all your customer communication records at your fingertips.

Boost your productivity by having closed Intercom conversations recorded immediately in a Google Docs document. With this workflow, each completed conversation from Intercom will create a new text addition in your chosen Google document, ensuring you never lose track of important customer interactions and feedback. A simple automation solution to keep all your customer communication records at your fingertips.

  1. When this happens...
    IntercomIntercom
    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    TriggerInstant
  2. automatically do this!
    Google DocsGoogle Docs
    Append Text to Document

    Appends text to an existing document.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
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google-docs logo

About Google Docs

Google Docs is an online word processor that lets you create and format text documents. Collaboratively edit documents with other people in real time. We also support Google Sheets!
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  • Documents
  • Google

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intercom logo
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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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