Gainsight Customer Communities + Filter by Zapier + Intercom

Send Intercom messages with updated moderator tags to Gainsight Customer Communities topics

Sometimes a user asks a question on your Gainsight Customer Communities community that can only be solved by a support agent. With this integration, you can send incoming messages in Intercom by adding a specific moderator tag to a topic on Gainsight Customer Communities. Streamline your support workflow, without having to leave Gainsight Customer Communities.

When this happens...
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
TriggerInstant
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this...
Find a User
Finds a user by Username, Email Address or ID.
ActionSearch
then do this...
Send Incoming Message
Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.
ActionWrite
then do this!
Append Moderator Tags to Topic
Appends moderator tags to topic.
ActionWrite

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Supported triggers and actions

What does this mean?

New Attendee
Triggers when a new attendee has signed up to an event.
Trigger
Instant
Try It
- Content Type
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
Updated Idea Status
Triggers when an ideation status has changed.
Trigger
Instant
Try It
- User IDRequired
Action
Write

- Topic IDRequired
- Topic content typeRequired
- Moderator IDRequired
- Moderator tag nameRequired
Action
Write
- User IDRequired
- PointsRequired
Action
Write

- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- IDRequired
Action
Search
- Only continue if...Required
Action
Filter
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
- Tag
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- EmailRequired
- Note TextRequired
Action
Write
- Conversation IDRequired
- Reply TypeRequired
- Reply BodyRequired
- Attachments
Action
Write
- FromRequired
- ToRequired
- Message TypeRequired
- BodyRequired
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- LeadRequired
- Tag NameRequired
- Untag?
Action
Write
- CompanyRequired
- Monthly Revenue
- Plan
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Content Type
- Category
Trigger
Instant
Try It
- Content Type
- Category
Trigger
Instant
Try It
Reported Post
Triggers when a post is reported.
Trigger
Instant
Try It
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
Trigger
Instant
Try It
- HTTP methodRequired
Action
Write
- User IDRequired
Action
Write
- User IDRequired
- Topic IDRequired
- Topic Content TypeRequired
- Reply ContentRequired
Action
Write
- Moderator TagRequired
Action
Search
- Search ByRequired
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- EmailRequired
- Event NameRequired
- Metadata
Action
Write
- Contact Identifier
- Message BodyRequired
Action
Write
- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- EmailRequired
- Tag NameRequired
- Untag?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

About Gainsight Customer Communities

Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.

Learn more

Related categories

Customer Support

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Related categories

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

Related categories

Customer Support

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Gainsight Customer Communities + Filter by Zapier + Intercom

Send Intercom messages with updated moderator tags to Gainsight Customer Communities topics

New Attendee

New Topic

Content Type

New User

Updated Idea Status

Add Custom Role to User

Append Moderator Tags to Topic

Topic IDRequired

Topic content typeRequired

Moderator IDRequired

Moderator tag nameRequired

Assign Points

User IDRequired

PointsRequired

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Get Assigned Points of User

IDRequired

Only continue if...

Only continue if...Required

Lead Converted to User

Contact Replied

New Closed Conversation

Message body format

New Conversation

Tag Added to Conversation

Tag

Tag Added to User

Which Tag?

Add Note

EmailRequired

Note TextRequired

Reply to Conversation

Conversation IDRequired

Reply TypeRequired

Reply BodyRequired

Attachments

Send Message to Contact

FromRequired

ToRequired

Message TypeRequired

BodyRequired

Subject

Template

Create Conversation Without Contact Reply?

Add/Remove Tag on Lead

LeadRequired

Tag NameRequired

Untag?

Update Company

CompanyRequired

Monthly Revenue

Plan

Custom Attributes

Create/Update User

Lookup EmailRequired

Full Name

User ID

Company ID

Unsubscribed From Emails

Phone Number

Created At

IP Address

Custom Attributes

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters