When this happens...
FreshdeskNew Ticket
Then do this...
FreshMailSend Transactional Email

Need to notify non-Freshdesk users of new tickets? Once this simple automation is active, a new email will be sent through FreshMail for any new tickets received through Freshdesk.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an email via FreshMail

What You Need

  • Freshdesk account
  • FreshMail account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + FreshMail and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Add Contact

Add a new contact to a list of your choosing

Update Contact

Triggers when a user is updated.

Send Transactional Email

Send transactional email

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

FreshMail is a great email marketing service. Manage and update your subscribers lists easily. Create, send and track email marketing campaigns that work and get advanced reports in real time.