Microsoft Excel + TOPdesk integrations
Create rows in Microsoft Excel when new incidents are reported in TOPdesk
Improve your response time to operational mishaps by streamlining your workflow. This automation initiates whenever a new incident is recorded in TOPdesk. It promptly appends the details as a new row in a designated Microsoft Excel table. This solution keeps your information organized and readily available for further analysis or reporting, simplifying your incident management process.
- When this happens...New IncidentTriggers when a new incident is created.
- automatically do this!Add Row to TableAdds a new row to the end of a specific table.
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- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
ActionWrite
- Operator Group
Try ItTriggerPolling- Operator Group
Try ItTriggerPolling- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
ActionWrite- Incident numberRequired
- Invisible for caller
ActionSearch
Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets.
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