When this happens...
IntercomNew Closed Conversation
Then do this...
DovetailCreate Note

Don’t lose your valuable Intercom conversations. Instead, store it all in the same place for easy analysis and sharing. This Zapier integration creates a new note in Dovetail when a conversation is closed in Intercom, and copies across a link to the discussion, and the contents of the chat.

Note: The “Reply and close” button won't trigger this. You must reply and then close the conversation separately.

How this Intercom-Dovetail integration works

  1. A new conversation is closed in Intercom
  2. Zapier saves the contents of the conversation to a note in Dovetail

Apps involved

  • Intercom
  • Dovetail

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Dovetail + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Create/Update User

Update a user within Intercom given their e-mail address.

Lead Converted to User

Triggers when a lead converts to a user.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Add User Tag

Attach a tag to a specific user.

New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

New Highlight With Any Tag

Triggers when a new highlight is created with any tag in a project.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Dovetail lets you organize user research data, analyze it together, and share insights with your team. Understand your customers with Dovetail and build better things.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.