Create Dovetail notes for Intercom conversations

Don’t lose your valuable Intercom conversations. Instead, store it all in the same place for easy analysis and sharing. This Zapier integration creates a new note in Dovetail when a conversation is closed in Intercom, and copies across a link to the discussion, and the contents of the chat.

Note: The “Reply and close” button won't trigger this. You must reply and then close the conversation separately.

How this Intercom-Dovetail integration works

  1. A new conversation is closed in Intercom
  2. Zapier saves the contents of the conversation to a note in Dovetail

Apps involved

  • Intercom
  • Dovetail
Create Dovetail notes for Intercom conversations
Intercom integration logo

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Dovetail integration logo

Dovetail lets you organize user research data, analyze it together, and share insights with your team. Understand your customers with Dovetail and build better things.

What Is Zapier?

Get Help