DNSFilter + Syncro
Create Syncro tickets from new DNSFilter blocked page form submissions
Any time a blocked page form is submitted in DNSFilter, this Zap will automatically create a ticket in SyncroMSP for a technician to process. Stay responsive without slowing down for manual updates.
Any time a blocked page form is submitted in DNSFilter, this Zap will automatically create a ticket in SyncroMSP for a technician to process. Stay responsive without slowing down for manual updates.
- When this happens...
Blocked Page Form SubmittedTriggers when a user submits the form on the blocked page.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketCreates a Ticket in your Syncro account.
ActionWriteCreate a new record or update an existing record in your app.
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MSPRequired
NameRequired
AddressRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
PolicyRequired
DomainRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
PolicyRequired
CategoryRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
SiteRequired
PolicyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Customer
Triggers when you create a customer.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Payment
Triggers when a payment is made.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket
Triggers when a Ticket is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Status Changed
Triggers when a Ticket status is changed.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer IDRequired
The ID of the Customer that the Contact is attached to
Contact NameRequired
The name of the Contact. Example: "John Doe"
Address Line 1
Usually the street address. Example: "8653 Fake Street"
Address Line 2
Optional second line of address. Example: "Apt 26"
City
The city of the Contact. Example: "New York City"
State
The state of the Contact's address. Example: "Connecticut"
Zip/Postal Code
The zip or postal code of the address of the Contact. Example: "90065"
Contact Email
The email address of the Contact
Phone Number
The phone number of the Contact
Mobile Phone
The mobile phone number of the Contact
Contact Notes
Any notes about the Contact
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
The Customer ID is shown in the URL when you go to the Customer Detail page.
Estimate DateRequired
The date on the Estimate. If you get an error, try putting your date in quotes.
Estimate Note
The note on the Estimate
Estimate StatusRequired
Ticket ID
The ID of the associated Ticket. Enter 0 if no Ticket associated.
Estimate Location ID
The ID of the associated Location
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer Phone or EmailRequired
We will use the Phone or Email to find the matching customer in your RepairShopr account.
Ticket SubjectRequired
Issue TypeRequired
Ticket Status
Defaults to "New".
Ticket Initial Issue
This is the main body of the "first comment" on the ticket, also referred to as the "Initial Issue" for the ticket.
Ticket Initial Issue Subject
The subject for the initial issue - generally "Initial Issue" is what you want when you create a Ticket.
Location ID
If you are a big chain user, you'll want to get a location_id on all new tickets.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Phone NumberRequired
Caller phone number, like 14255551212.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
The ID of the Customer
Business Name
The Business Name of the Customer
First Name
The first name of the Customer
Last Name
The last name of the Customer
Customer Email
The email of the Customer
Phone
The phone number of the Customer
Mobile
The mobile phone number of the Customer
Address Line 1
The first line of the Customer's address
Address Line 2
The second line of the Customer's address (usually an Apartment number or Suite number)
City
The city of the address of the Customer
State
The state of the address of the Customer
Zip/Postal Code
The zip/postal code of the address of the Customer
Customer Notes
Any notes about the Customer
SMS Service Enabled
Whether or not the Customer should receive SMS messages
Opt Out
Whether or not the Customer is opted out of marketing communication of all kinds
No Email - Of Any Kind
Whether or not the Customer should be opted out of email of any kind
Receive Billing Emails
Whether the Customer should receive billing emails
Receive Marketing Emails
Whether or not the Customer should receive Marketing Emails
Receive Report Emails
Whether or not the Customer should receive Report Emails
Referred By
Default answers are: Customer, Google, Sign, Friend, and Other. You may also add Custom answers in the Customer Settings section of Syncro.
Referred by Customer ID
If referred by a Customer, the ID of that Customer
Tax Rate ID
The ID of the Tax Rate of the Customer
Notification Email
The email addresses to use for Notifications. Can be a comma delimited list, such as "john@doe.com, jane@doe.com" or just a single email such as "john@doe.com"
Additional Invoice CC Email Addresses
Any email addresses to CC on all invoice emails. Can be a comma-delimited list of emails such as "john@doe.com, jane@doe.com"
Invoice Terms ID
The ID of the Invoice Terms object associated with this Customer
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Query
ActionThis is an event a Zap performs.SearchFind existing data in your app
OrganizationRequired
PolicyRequired
CategoryRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
PolicyRequired
DomainRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
SiteRequired
Roaming ClientRequired
PolicyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
NameRequired
Address
Disable Roaming Clients for conflicting VPN agents?
IPs/Hostnames
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.New Invoice
Triggers when a new invoice is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New RMM Alert
Triggers when an RMM Alert is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Resolved
Triggers when a Ticket is marked "Resolved".
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Appointment SubjectRequired
The subject/summary of the Appointment
Appointment Starts AtRequired
The Start Time of the Appointment
Appointment Ends AtRequired
The End Time of the Appointment
Appointment Description
The description of the Appointment
Appointment Location Type
The type of Appointment. "customer" = Onsite "shop" = Our Office "Phone Call" = Phone Call "customer" = Pick-up "pre_defined" = "Remote Support"
Appointment Location
The location of the Appointment
Ticket ID
The ID of the Ticket associated with this Appointment
Appointment Owner
The ID of the User that owns this Appointment
Additional Attendees
User ID for any additional Users that will be attending the Appointment
All Day
Is the appointment an All-Day appointment?
Customer ID
The ID of the Customer associated with this Appointment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
First Name of the Customer.
Last Name
Business Name
Email Address
Phone Number
Phone Number is the primary (non-mobile) phone, like home or work.
Mobile Phone
Mobile Number is the primary mobile phone - which can be used for SMS in RepairShopr.
Street Address (Line 1)
First line of the address, like: "123 Any Street".
Address Line 2
City
State/County
Zip/Postal Code
Custom Fields
Here you can place a hash/object of data that we will attempt to map to your custom fields.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
First Name of the Contact.
Last Name
Business Name
Email Address
Phone Number
Phone Number is the primary (non-mobile) phone, like home or work.
Mobile Phone
Mobile Number is the primary mobile phone - which can be used for SMS in RepairShopr.
Street Address (Line 1)
First line of the address, like: "123 Any Street".
City
State/County
Zip/Postal Code
Ticket Subject
A brief issue description - this becomes the "Ticket Subject" when converted from a Lead to a Ticket.
Ticket Description
This is the long description with full detail.
Ticket Issue Type
Like a category for the problem.
Location ID
If you want this to tie to a Location in your RepairShopr account, you can specify this.
Custom Fields
Here you can place a hash/object of data that we will attempt to map to your custom fields.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IDRequired
The ID of the Ticket that this Ticket Timer should be associated with
Start AtRequired
When the Ticket Timer started
Ends AtRequired
When the Ticket Timer ended
User IDRequired
The ID of the User that performed the work
Notes
Any notes related to the Ticket Timer
Product ID
The ID of the Product associated with this Ticket Timer. Usually a labor Product.
Comment ID
The ID of the Ticket Comment associated with this Ticket Timer Entry
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact IDRequired
The ID of the Contact
Contact Name
The name of the Contact
Customer ID
The ID of the Customer that the Contact is attached to
Address Line 1
The first line of the address for the Contact
Address Line 2
The second line of the address of the Contact
Address City
The city of the address of the Contact
Address State
The State of the address of the Contact
Address Zip/Postal Code
The zip/postal code of the address of the Contact
Contact Email
The email address of the Contact
Contact Phone
The phone number of the Contact
Contact Title
The job title of the Contact
Contact Mobile Phone
The mobile phone number of the Contact
Contact Notes
Any notes about the Contact
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IDRequired
The ID of the Ticket
Custom Field Ticket Type ID
The ID of the Ticket Custom Field Type of the Ticket
Ticket Number
The Ticket Number of the Ticket
Ticket Subject
The subject of the Ticket
Due Date
The due date of the Ticket
Location ID
The ID of the location of the Customer of the Ticket
Problem Type
The problem type of the Ticket
Ticket Status
The status of the Ticket
Assigned User ID
The ID of the User this Ticket is assigned to
Ticket Priority
The Priority of the Ticket
Contact ID
The ID of the Contact associated with the Ticket
Ticket SLA ID
The ID of the SLA associated with the Ticket
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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