Loading

Customer Fields + Zendesk

Create Zendesk tickets from new Customer Fields form submissions

Ensure each new submission in the Customer Fields app seamlessly segues into a dedicated support ticket in Zendesk. With this automation, every new form submission from Customer Fields will instantly spawn a new support ticket in Zendesk, helping your customer service team handle requests efficiently and without any manual input. This workflow equips your team to respond swiftly, boosting customer satisfaction.

Ensure each new submission in the Customer Fields app seamlessly segues into a dedicated support ticket in Zendesk. With this automation, every new form submission from Customer Fields will instantly spawn a new support ticket in Zendesk, helping your customer service team handle requests efficiently and without any manual input. This workflow equips your team to respond swiftly, boosting customer satisfaction.

  1. When this happens...
    Customer FieldsCustomer Fields
    New Form Submission

    Triggers when a customer submits a form.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • SegmentRequired

    Trigger
    Instant
    Try It
  • Customer Fields triggers, actions, and search

    New Customer

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
    • Customer IDRequired

    Action
    Write
    • FormRequired

    Trigger
    Instant
    Try It
    • Event nameRequired

    • Event detail keys

    Trigger
    Instant
    Try It
    • First name (first_name)

    • Last name (last_name)

    • Email (email)

    • Data Column Notice

    • Add to form (ID)

    Action
    Write
    • Customer IDRequired

    • First name (first_name)

    • Last name (last_name)

    • Email (email)

    • Data Column Notice

    • Add to form (ID)

    Action
    Write
customer-fields logo
customer-fields logo

About Customer Fields

Customer Fields provides a way to collect and store custom data for Shopify customers
Learn more

Related categories

  • eCommerce
zendesk logo

Related categories

Similar apps

Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
HappyFox integrationsHappyFox integrations

HappyFox

Customer Support