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CallRail + Zendesk

CallRail + Zendesk

CallRail + Zendesk integrations

Create new Zendesk tickets from received CallRail sms messages

Stay organized and responsive in managing customer queries with this workflow. When an SMS is received in CallRail, it sparks the creation of a new ticket in Zendesk. This automation offers a prompt and efficient solution for tracking and addressing customer inquiries, while saving you time on manual data entry.

  1. When this happens...
    SMS Received
    SMS Received
    SMS ReceivedTriggers when an SMS message is received.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with CallRail and Zendesk

Discover other triggers and actions you can use with CallRail and Zendesk

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About CallRail
CallRail is an analytics platform designed for those who rely on quality calls and inbound leads to measure success.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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