Create tickets in Autotask for new incidents in TOPdesk
When a new incident arises in TOPdesk, streamline your workflow by instantly creating a ticket in Autotask. This productivity-boosting automation keeps both platforms up-to-date in real time, enabling quicker response times and more efficient incident management. No more manual time waste; instead, enjoy the smooth information flow between TOPdesk and Autotask.
When a new incident arises in TOPdesk, streamline your workflow by instantly creating a ticket in Autotask. This productivity-boosting automation keeps both platforms up-to-date in real time, enabling quicker response times and more efficient incident management. No more manual time waste; instead, enjoy the smooth information flow between TOPdesk and Autotask.
- When this happens...New Incident
Triggers when a new incident is created.
- automatically do this!Create Ticket
Creates a ticket.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller