1.Monitors eyes reactions in channel
Integrate Slack and IT request channels to detect eyes reactions on request messages to flag new IT requests.
Assign and start IT ticket from eyes reaction
Automatically detect eyes reactions in Slack across IT request channels. Update ClickUp tasks and assign ownership when eyes is added, when an IT request is posted, or when a linked thread is found—so you can start tickets, set in-progress status, and avoid manual triage.
How this automation assigns ownership for IT tickets
When eyes reactions flag an IT request, handoffs stall and ownership gets missed. This automation filters qualifying messages, finds the ClickUp task, and updates status and assignees—so your team can start work immediately.
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2.Filters qualifying IT requests
Integrate Filter by Zapier and text-check filters to continue only when the reaction is eyes and the message is a new IT request.
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3.Finds reporter profile by ID
Integrate Slack and user lookup to map the reaction user ID to reporter email for later assignment matching.
4.Finds the matching task
Integrate ClickUp and workspace search to locate the task using the Slack thread reference or linked conversation identifier.
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5.Updates status and assignees
Integrate ClickUp and task updates to set in-progress status, add the matching assignee by email, and optionally comment.
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