1.Monitors updated incident payload
Integrate TOPdesk and IT ticketing tools to receive updated incident data and capture external reference and operator note fields to store incident context.
Add vendor incident notes to ticket records quickly
Automatically monitor updated vendor incidents across TOPdesk and IT ticket records. Create and update when a vendor incident is received, matched, and noted—so you can identify tickets, append operator notes, and keep engineers informed without manual ticket hunting.
How this automation appends vendor context to ticket notes
When vendor incidents update, delays can leave engineers without the right operator context. This automation monitors updated incidents and filters matches, then finds the right Autotask ticket and creates ticket notes—so your team can resolve faster.
TOPdeskor swap with your favorite app
2.Filters qualifying vendor incidents
Integrate Filter by Zapier and workflow rules to continue only for qualifying vendor incidents and configured suppliers to block non-matching records.
Filter von Zapieror swap with your favorite app
3.Finds matching ticket record
Integrate Autotask and ticket lookup tools to map the external incident reference and find the matching ticket record to locate the right case.
Autotaskor swap with your favorite app
4.Creates ticket note from operator note
Integrate Autotask and note management tools to create a ticket note that includes operator text and visibility settings to add vendor update context.
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Schritt 2
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Schritt 3
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