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Textline

Customer Support

Send new Textline contact messages as Textline messages

Stay on top of your customer communications with this efficient Textline workflow. Whenever you receive a new contact message in Textline, it will instantly send a response message in the app, ensuring your customers feel valued and promptly attended to. Save time and improve customer satisfaction with this streamlined solution.

Stay on top of your customer communications with this efficient Textline workflow. Whenever you receive a new contact message in Textline, it will instantly send a response message in the app, ensuring your customers feel valued and promptly attended to. Save time and improve customer satisfaction with this streamlined solution.

  1. When this happens...
    TextlineTextline
    New Contact Message

    Triggers when a contact sends you a new message.

    TriggerInstant
  2. automatically do this!
    TextlineTextline
    Send Message

    Sends a new message to a contact.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Textline triggers, actions, and search

    New Contact Message

    Triggers when a contact sends you a new message.

    Trigger
    Instant
    Try It
    • DepartmentRequired

    • Title

    • Message BodyRequired

    • Recipient GroupRequired

    • Phone Number(s)

    • Tag

    • Saved Search

    • Scheduled to Send At

    Action
    Write
    • SurveyRequired

    • Recipient GroupRequired

    • Phone Number(s)

    • Tag

    • Saved Search

    • CSAT Department

    • CSAT Agent

    Action
    Write
    • Phone NumberRequired

    • Name

    • Notes

    • Tags

    • Tags Handling

    Action
    Write
    • Phone NumberRequired

    • DepartmentRequired

    • Message BodyRequired

    Action
    Write
    • Phone NumberRequired

    • DepartmentRequired

    • Message BodyRequired

    Action
    Write
    • AgentRequired

    • Make AvailableRequired

    Action
    Write
    • EmailRequired

    Action
    Search
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About Textline

Textline is a text messaging platform for your business. Share one or more phone numbers for receiving, managing, & responding to messages.
Learn more

Related categories

  • Customer Support