Connect Microsoft SharePoint and TOPdesk to unlock the power of automation

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Choose a Trigger

Choose an Action

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How Zapier works

Zapier makes it easy to integrate Microsoft SharePoint with TOPdesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Microsoft SharePoint

A trigger is an event that starts your Zap and runs the workflow. For example, with Microsoft SharePoint, a trigger could be "New File in Folder."

A trigger is the event that kicks off your automated workflow.

Setup an action from TOPdesk

An action is what takes place after the automation is triggered. For example, with TOPdesk, the action could be "Create an Incident."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Microsoft SharePoint to TOPdesk

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Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Microsoft SharePoint to TOPdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Microsoft SharePoint + TOPdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft SharePoint and TOPdesk

What is required to integrate Microsoft SharePoint with TOPdesk?

To integrate Microsoft SharePoint with TOPdesk, you'll need access to both platforms and the ability to set up API connections. Make sure you have the necessary permissions to create and manage integrations in both SharePoint and TOPdesk.

How can I trigger a workflow in TOPdesk from a file upload in SharePoint?

You can set up a trigger in SharePoint that will initiate a workflow in TOPdesk whenever a new file is uploaded. This typically involves creating a flow using integration tools where the new file triggers an action, such as generating a task or ticket in TOPdesk.

Is it possible to update a list item in SharePoint when an incident is resolved in TOPdesk?

Yes, you can create an automation that listens for resolution events on incidents in TOPdesk. When such an event occurs, the integration can update or modify list items within SharePoint automatically as configured.

What types of actions can be automated between SharePoint and TOPdesk?

Common actions include creating, updating, or listing items like tickets and tasks across both platforms. For example, you could automate the creation of incident reports in TOPdesk based on changes or updates within a SharePoint list.

Can notifications from TOPdesk be sent to a team site in SharePoint?

Absolutely. Notifications generated by certain events or statuses within TOPdesk can be directed to specific Microsoft SharePoint team sites. This ensures your team stays informed about relevant updates without switching applications.

How do we handle permissions when integrating both platforms?

It's important to ensure that permissions are correctly configured on both platforms before initiating integration. Users should have appropriate access rights assigned within each system to perform necessary actions triggered by the integration.

Are there any limitations we should be aware of when integrating these two tools?

While integrating Microsoft SharePoint with TOPdesk brings enhanced functionality, certain limitations might exist based on API restrictions or specific use cases appropriate for your organization's workflow needs. It's advisable to refer to current documentation for detailed compatibility specifics.

Connect Microsoft SharePoint and TOPdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
- Folder
  Required
Trigger
Polling
Try It
- Site
- Folder
  Required
Trigger
Polling
Try It
- Site
- Folder
  Required
Trigger
Polling
Try It
- Site
  Required
- List
  Required
Trigger
Polling
Try It
- Site
- List
  Required
- Id
  Required
- ETag
Action
Write

- Site
- List
  Required
Action
Write
- Info
- File
  Required
- Folder
  Required
- Overwrite
Action
Write

- Site
- List
  Required
- Id
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Site
- List
  Required
Action
Search
- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Status (First or second line)
  Required
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator Group
- Status (Processing Status)
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
  Required
- Type
- Date
Action
Write
- Incident Number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search

- Site
Trigger
Polling
Try It
- Site
- List
  Required
Trigger
Polling
Try It
- Site
- Folder
  Required
Trigger
Polling
Try It
- Info
- Site
- Filter
  Required
Trigger
Polling
Try It
- Site
- Folder
  Required
- Folder name
  Required
Action
Write
- Site
- Template
- Folder name
  Required
- Description
Action
Write
- Site
  Required
- Page
  Required
Action
Write
- Site
- Folder
  Required
- Folder name
  Required
- Overwrite
- New File
  Required
Action
Write
- Site
- Folder
  Required
- Folder name
  Required
Action
Search
- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status (Processing Status)
- Closure code
- Feedback Rating
- Feedback Message
- Id
  Required
- Type
- Date
Action
Write
- Folder name
  Required
Action
Search
- Incident Number
  Required
Action
Search

About Microsoft SharePoint

Microsoft SharePoint is a service that helps organizations share content to quickly find information and seamlessly collaborate.

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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.