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OneDesk + Slack + Filter by Zapier

Get Slack notifications when OneDesk tickets are updated

Automatically get notified in Slack when changes have been made to a ticket in OneDesk.

Automatically get notified in Slack when changes have been made to a ticket in OneDesk.

  1. When this happens...
    OneDeskOneDesk
    Item Updated

    Triggers when an item is updated.

    TriggerScheduled
  2. automatically do this...
    Filter by ZapierFilter by Zapier
    Only continue if...

    Set up rules to specify when this Zap can continue running.

    ActionFilter
  3. then do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Updates OnRequired

    • Ignore My Own Changes

    Trigger
    Scheduled
    Try It
    • Comment Posted OnRequired

    Trigger
    Scheduled
    Try It
  • OneDesk triggers, actions, and search

    New User/Customer

    Triggers when a new user/customer is added.

    Trigger
    Scheduled
    Try It
    • Ignore My Own Changes

    • Updates OnRequired

    Trigger
    Scheduled
    Try It
    • ItemRequired

    • Post TypeRequired

    • CommentRequired

    Action
    Write
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About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Related categories

  • Project Management
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

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filter logo

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Related categories