When this happens...
OneDeskNew Item
Then do this...
SalesforceCreate Case

Do you want to keep your salespeople connected to what is going on in the rest of the organization. This integration makes it a lot easier. With this zap enabled, whenever a new item is created in your OneDesk account it automatically creates a new case in your Salesforce account. Salespeople are kept in the loop without having to log out of their familiar SFDC environment.

How this OneDesk to Salesforce integration works:

  1. Someone creates a new Item in OneDesk.
  2. Zapier creates a new case in your Salesforce account.

Apps involved:

  • OneDesk
  • Salesforce

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect OneDesk + Salesforce and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Item Updated

Triggers when an item is updated.

Create User/Customer

Creates a user or a customer.

New Project

Triggers when a new project is created.

Create Project

Creates a project.

New Item

Triggers when new item is added.

Create Item

Creates an item.

New Lead

Triggers when a new lead is created.

Create Lead

Create a new lead.

New Custom Object

Triggers when a new custom object (of the type you choose) is created.

Add a Lead to a Campaign

Add a lead to a campaign.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Salesforce is a leading enterprise customer relationship manager (CRM) application.

See Salesforce Integrations