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Intercom + Twist

Create Twist threads for new Intercom conversations

Keep your team informed about new customer conversations with this seamless automation. When a new conversation takes place in Intercom, this workflow will create a post thread in Twist, ensuring everyone stays up-to-date and can efficiently respond to customer inquiries. Save time and improve customer service with this streamlined communication solution.

Keep your team informed about new customer conversations with this seamless automation. When a new conversation takes place in Intercom, this workflow will create a post thread in Twist, ensuring everyone stays up-to-date and can efficiently respond to customer inquiries. Save time and improve customer service with this streamlined communication solution.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this!
    TwistTwist
    Post Thread

    Post a thread to a channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
    • Message body format

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Twist

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

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