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Intercom + Shortcut

Create new Shortcut stories when tags are added to Intercom conversations

Keep your project management seamless and efficient with this Intercom to Shortcut integration. When a new tag gets added to a conversation in Intercom, it creates a story in Shortcut, saving you time and ensuring you stay organized. Enjoy a streamlined workflow and never miss out on tracking important conversations.

Keep your project management seamless and efficient with this Intercom to Shortcut integration. When a new tag gets added to a conversation in Intercom, it creates a story in Shortcut, saving you time and ensuring you stay organized. Enjoy a streamlined workflow and never miss out on tracking important conversations.

  1. When this happens...
    IntercomIntercom
    Tag Added to Conversation

    Triggers when a new tag is added to a conversation in Intercom.

    TriggerInstant
  2. automatically do this!
    ShortcutShortcut
    Create Story

    Creates a new story.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
    • Message body format

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Shortcut

Shortcut helps modern software teams work collaboratively and ship quickly. Plan, build, and measure success with Shortcut.

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