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Intercom + Productboard + OpenAI (GPT-3, DALL-E, Whisper)

Automated onboarding feedback capture and routing

With this Zap in place, when a new conversation starts in Intercom, ChatGPT will automatically summarize the feedback about the onboarding experience, then transform that conversation into a note in Productboard. This integration not only addresses and resolves key onboarding issues but also bridges the gap between customer support, operations, and product management teams.

With this Zap in place, when a new conversation starts in Intercom, ChatGPT will automatically summarize the feedback about the onboarding experience, then transform that conversation into a note in Productboard. This integration not only addresses and resolves key onboarding issues but also bridges the gap between customer support, operations, and product management teams.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this...
    OpenAI (GPT-3, DALL-E, Whisper)OpenAI (GPT-3, DALL-E, Whisper)
    Summarize Text

    Summarizes text.

    ActionWrite
  3. then do this!
    ProductboardProductboard
    Create Note

    Triggers when a new note is created.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Lead

    Triggers when a new Lead is created.

    Trigger
    Instant
    Try It

    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Company

    Triggers when a new Company is created.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It

    • Message body format

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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productboard logo
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About Productboard

Productboard is beautiful, simple, and powerful product management. Product leaders can easily centralize user and market research, capture and organize feature ideas, prioritize against clear strategic objectives and keep everyone on the same page thanks to delightful, interactive roadmaps.
Learn moreHelp

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openai logo

About OpenAI (GPT-3, DALL-E, Whisper)

From the makers of ChatGPT, the OpenAI integration for GPT-3, DALL·E, or Whisper. Build AI powered workflows with OpenAI’s powerful models. An optimized ChatGPT integration is available here: https://zapier.com/apps/chatgpt/integrations
Learn moreHelp

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