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Intercom + Jira Service Management

Create new Jira Service Management requests from new Intercom conversations

When a new conversation starts in Intercom, keep your team in the loop by instantly creating requests in Jira Service Management. This workflow not only helps in consolidating communication but also enables better issue tracking, ensuring that nothing slips through the cracks. Enhance effectiveness and efficiency by integrating these two powerful tools seamlessly.

When a new conversation starts in Intercom, keep your team in the loop by instantly creating requests in Jira Service Management. This workflow not only helps in consolidating communication but also enables better issue tracking, ensuring that nothing slips through the cracks. Enhance effectiveness and efficiency by integrating these two powerful tools seamlessly.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
    • Message body format

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories