Let customers reach you with by SMS and manage them within your existing Ivanti Service Manager dashboard. Set up a FireText SMS number and use this integration to receive incidents via SMS.
How this Fire Text-Ivanti Service Manager integration works
- New SMS received on FireText SMS number.
- A new incident is created within Ivanti Service Manager.
Apps involved
- Fire Text
- Ivanti Service Manager
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Triggers when a new SMS message is received on your FireText number / keyword.
Creates a new service request.
Triggers when an change request is created.
Creates a new change request.
Triggers when an service request is created.
Creates a new incident.
Triggers when an incident is created.
Send a SMS message from your FireText account.
Adds a new contact to your FireText account.
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