Drift
When this happens...
DriftNew NPS Response
Then do this...
SalesforceUpdate Contact

Measuring your customer satisfaction is absolutely key to retention and reducing churn. Set up this Zapier integration, and any new NPS response that is submitted by a customer in Drift will be automatically added to their contact entry on Salesforce, keeping you organized

How this Drift-Salesforce integration works

  1. A contact fills out a new NPS survey in Drift
  2. Zapier updates the contact, adding the score to their Salesforce record

Apps involved

  • Drift
  • Salesforce

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Drift + Salesforce and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Conversation

Triggers when a conversation is started.

Create or Update Contact From External

Creates or updates a contact.

Conversation Closed

Triggers when a conversation is closed.

Log Event for Contact

Logs an event for a contact.

User Reached Goal With Lead Stage

Triggers when a User reaches a Goal with a specific Lead Stage.

Update Known Contact

Updates an existing contact.

New Lead

Triggers when an email address is collected from a lead.

Create Lead

Create a new lead.

New Lead

Triggers when a new lead is created.

Add a Lead to a Campaign

Add a lead to a campaign.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,400+ others.

Become a Zapier Integration Partner

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Salesforce is a leading enterprise customer relationship manager (CRM) application.

See Salesforce Integrations