How Miro's talent team designs & ships HR systems employees actually use with Zapier

"Stop forcing employees into systems they hate. Rebuild HR systems where they already work."
– Sean Dixon, Head of People Technology, Miro

It's no secret, most HR systems (and processes!) have an adoption problem. Completion rates stall. Employees ignore the reminders. Teams keep trying creative solutions to increase low engagement. The real issue is asking people to work in tools they don't want to.

Miro's HR team took a different approach. Instead of pushing engineers into Workday, they rebuilt the experience inside Slack with the help of Zapier and AI. In 8 weeks, they shipped something most HR orgs spend quarters trying to accomplish:

93%peer review completion — up from ~50% in 8 weeks.
1,600+reviews delivered across a 700-person engineering org.
90%full feedback coverage, without touching Workday.

The insight at the core: the problem wasn't feedback culture. It was system design.

Sean, Nick, Tracy, and Emily will walk you through exactly how they built it.

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