Twilio + Zendesk integrations
Create Zendesk ticket comments for new Twilio calls
Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.
- When this happens...New CallTriggers when a call is finished on your Twilio number.
- automatically do this!Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Twilio and Zendesk
Discover other triggers and actions you can use with Twilio and Zendesk
- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling - New Transcription
Triggers when a new transcription is available on your account.
Try ItTriggerPolling - From NumberRequired
- To_numberRequired
- MessageRequired
- Voice
- Language
- Send Digits
ActionWrite
- Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling- To NumberRequired
Try ItTriggerPolling- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To_numberRequired
- MessageRequired
- Media_url
ActionWrite
An easy tool for developers to send and receive SMS and voice calls.
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Create Zendesk tickets for new Twilio sms messages
- Create Zendesk ticket comments from new Twilio calls
- Update Zendesk tickets when new Twilio calls come in
- Update Zendesk users when new calls come in through Twilio
- Create Zendesk ticket comments for new Twilio recordings
- Add new Twilio transcriptions as comments to Zendesk tickets
- Update Zendesk tickets when new Twilio recordings are created
- Trigger phone calls in Twilio for new Zendesk tickets
- Create Zendesk tickets for new Twilio transcriptions
- Send sms via Twilio for new tickets in Zendesk
- Create tickets in Zendesk for each new sms in Twilio
- Create Zendesk tickets from new Twilio sms messages
- Send sms via Twilio for every updated ticket in Zendesk
- Call phones in Twilio when new tickets in view appear in Zendesk
- Create new Zendesk tickets from new Twilio recordings
- Send sms notifications with Twilio for new actions on Zendesk tickets
- Send sms via Twilio when new tags are added to tickets in Zendesk









