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Twilio + Zendesk

Twilio + Zendesk

Twilio + Zendesk integrations

Create Zendesk ticket comments for new Twilio calls

Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.

  1. When this happens...
    New Call
    New Call
    New CallTriggers when a call is finished on your Twilio number.
  2. automatically do this!
    Add Comment to Ticket
    Add Comment to Ticket
    Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Twilio and Zendesk

Discover other triggers and actions you can use with Twilio and Zendesk

  • Twilio triggers, actions, and search
    New Phone Number

    Triggers when you add a new phone number.

    Trigger
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    New Recording

    Triggers when a new recording is available on your account.

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  • Twilio triggers, actions, and search
    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
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    • From Number
      Required
    • To_number
      Required
    • Message
      Required
    • Voice
    • Language
    • Send Digits
    Action
    Write
    • Instructions_copy
    Trigger
    Instant
    Try It
    • To Number
      Required
    • Apply US Prefix
    Trigger
    Polling
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    • To Number
      Required
    Trigger
    Polling
    Try It
    • Help Text
    • From Number
      Required
    • Alphanumeric Sender ID
    • To_number
      Required
    • Message
      Required
    • Media_url
    Action
    Write
twilio logo
About Twilio
An easy tool for developers to send and receive SMS and voice calls.
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zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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