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Twilio + Zendesk

Twilio + Zendesk

Twilio + Zendesk integrations

Create Zendesk tickets for new Twilio sms messages

Instantly create support tickets in Zendesk whenever you receive a new SMS in Twilio with this seamless workflow. As soon as a message comes in, a Zendesk ticket will be generated, allowing your support team to respond efficiently and provide top-notch service to your customers. Say goodbye to manual ticket creation and enjoy a streamlined customer support process with this automation.

  1. When this happens...
    New SMS
    New SMS
    New SMSTriggers when an SMS is sent to your Twilio number.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Twilio and Zendesk

Discover other triggers and actions you can use with Twilio and Zendesk

  • Twilio triggers, actions, and search
    New Phone Number

    Triggers when you add a new phone number.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search
    New Recording

    Triggers when a new recording is available on your account.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search
    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
    Try It
    • From Number
      Required
    • To_number
      Required
    • Message
      Required
    • Voice
    • Language
    • Send Digits
    Action
    Write
    • Instructions_copy
    Trigger
    Instant
    Try It
    • To Number
      Required
    • Apply US Prefix
    Trigger
    Polling
    Try It
    • To Number
      Required
    Trigger
    Polling
    Try It
    • Help Text
    • From Number
      Required
    • Alphanumeric Sender ID
    • To_number
      Required
    • Message
      Required
    • Media_url
    Action
    Write
twilio logo
About Twilio
An easy tool for developers to send and receive SMS and voice calls.
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zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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