Twilio + Zendesk integrations
Create Zendesk ticket comments for new Twilio recordings
Effortlessly manage and document customer interactions with this Twilio and Zendesk integration. When a new recording is created in Twilio, a comment will be added to the corresponding ticket in Zendesk, ensuring all essential information is captured and readily available for your support team. Save time and improve customer service by streamlining your communication process with this efficient workflow.
- When this happens...New RecordingTriggers when a new recording is available on your account.
- automatically do this!Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Twilio and Zendesk
Discover other triggers and actions you can use with Twilio and Zendesk
- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling - New Transcription
Triggers when a new transcription is available on your account.
Try ItTriggerPolling - From NumberRequired
- To_numberRequired
- MessageRequired
- Voice
- Language
- Send Digits
ActionWrite
- Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling- To NumberRequired
Try ItTriggerPolling- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To_numberRequired
- MessageRequired
- Media_url
ActionWrite
An easy tool for developers to send and receive SMS and voice calls.
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Create Zendesk tickets for new Twilio sms messages
- Create Zendesk ticket comments from new Twilio calls
- Update Zendesk tickets when new Twilio calls come in
- Update Zendesk users when new calls come in through Twilio
- Add new Twilio transcriptions as comments to Zendesk tickets
- Update Zendesk tickets when new Twilio recordings are created
- Create Zendesk ticket comments for new Twilio calls
- Trigger phone calls in Twilio for new Zendesk tickets
- Create Zendesk tickets for new Twilio transcriptions
- Send sms via Twilio for new tickets in Zendesk
- Create tickets in Zendesk for each new sms in Twilio
- Create Zendesk tickets from new Twilio sms messages
- Send sms via Twilio for every updated ticket in Zendesk
- Call phones in Twilio when new tickets in view appear in Zendesk
- Create new Zendesk tickets from new Twilio recordings
- Send sms notifications with Twilio for new actions on Zendesk tickets
- Send sms via Twilio when new tags are added to tickets in Zendesk









