Twilio + Zendesk integrations
Update Zendesk tickets when new Twilio calls come in
Stay on top of your customer service game by seamlessly updating tickets in Zendesk whenever a new call is logged in Twilio. This efficient workflow ensures that all information from incoming calls is captured and organized in Zendesk, allowing your support team to address customer issues promptly and effectively. Keep your customers happy and your support team in-the-know with this time-saving automation.
- When this happens...New CallTriggers when a call is finished on your Twilio number.
- automatically do this!Update TicketUpdate an existing ticket status or add comments.
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More things you can do with Twilio and Zendesk
Discover other triggers and actions you can use with Twilio and Zendesk
- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling - New Transcription
Triggers when a new transcription is available on your account.
Try ItTriggerPolling - From NumberRequired
- To_numberRequired
- MessageRequired
- Voice
- Language
- Send Digits
ActionWrite
- Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling- To NumberRequired
Try ItTriggerPolling- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To_numberRequired
- MessageRequired
- Media_url
ActionWrite
An easy tool for developers to send and receive SMS and voice calls.
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Create Zendesk tickets for new Twilio sms messages
- Create Zendesk ticket comments from new Twilio calls
- Update Zendesk users when new calls come in through Twilio
- Create Zendesk ticket comments for new Twilio recordings
- Add new Twilio transcriptions as comments to Zendesk tickets
- Update Zendesk tickets when new Twilio recordings are created
- Create Zendesk ticket comments for new Twilio calls
- Trigger phone calls in Twilio for new Zendesk tickets
- Create Zendesk tickets for new Twilio transcriptions
- Send sms via Twilio for new tickets in Zendesk
- Create tickets in Zendesk for each new sms in Twilio
- Create Zendesk tickets from new Twilio sms messages
- Send sms via Twilio for every updated ticket in Zendesk
- Call phones in Twilio when new tickets in view appear in Zendesk
- Create new Zendesk tickets from new Twilio recordings
- Send sms notifications with Twilio for new actions on Zendesk tickets
- Send sms via Twilio when new tags are added to tickets in Zendesk









