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Twilio + Zendesk

Twilio + Zendesk

Twilio + Zendesk integrations

Add new Twilio transcriptions as comments to Zendesk tickets

Easily keep track of new transcriptions from Twilio by adding them as comments to Zendesk tickets with this seamless workflow. When a new transcription is created in Twilio, it will trigger an automatic process to add a comment to the corresponding ticket in Zendesk. This way, you'll be able to efficiently manage and consolidate your communication data for support tickets, ensuring better customer experiences.

  1. When this happens...
    New Transcription
    New Transcription
    New TranscriptionTriggers when a new transcription is available on your account.
  2. automatically do this!
    Add Comment to Ticket
    Add Comment to Ticket
    Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Twilio and Zendesk

Discover other triggers and actions you can use with Twilio and Zendesk

  • Twilio triggers, actions, and search
    New Phone Number

    Triggers when you add a new phone number.

    Trigger
    Polling
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  • Twilio triggers, actions, and search
    New Recording

    Triggers when a new recording is available on your account.

    Trigger
    Polling
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  • Twilio triggers, actions, and search
    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
    Try It
    • From Number
      Required
    • To_number
      Required
    • Message
      Required
    • Voice
    • Language
    • Send Digits
    Action
    Write
    • Instructions_copy
    Trigger
    Instant
    Try It
    • To Number
      Required
    • Apply US Prefix
    Trigger
    Polling
    Try It
    • To Number
      Required
    Trigger
    Polling
    Try It
    • Help Text
    • From Number
      Required
    • Alphanumeric Sender ID
    • To_number
      Required
    • Message
      Required
    • Media_url
    Action
    Write
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About Twilio
An easy tool for developers to send and receive SMS and voice calls.
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zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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