Articles tagged "Customer support"

Zendesk vs. Jira Service Management: Which is best? [2025]

This Zendesk vs. Jira comparison helps you pick the best for your CX or IT team's workflows.

The 10 best VoIP providers to move your business phone to the cloud in 2025

Explore the best VoIP services for seamless business communication—affordable, flexible, and compatible with mobile and desktop devices.

The best customer service software and customer support tools in 2025

Looking for a new customer support solution for your team? Read on for our breakdown of the 10 best customer service software.

AI in customer service: A complete guide

Using AI in customer service can help businesses streamline and enhance their support through applications like chatbots, query sorting, opinion mining, and more.

6 ways to automate ChatBot with Zapier

Discover how you can scale your ChatBot processes with Zapier—maximizing efficiency and ROI.

How Rebrandly scaled support with AI—cutting tickets by 50% and resolving 16,000 conversations (so far)

Rebrandly scaled its customer support with AI and automation, cutting tickets by 50% and resolving over 16,000 conversations without expanding their team.

How Smith.ai saves 250+ hours weekly with one Zap

Smith.ai supports over 1M client interactions by using Zapier to automate call reviews, triage feedback instantly, and manage 1,000+ internal workflows.

6 Zendesk features to improve customer support workflows

We asked professionals across industries to share the Zendesk features they use to transform their customer support workflows. Here's what they had to say.

Zendesk vs. Zoho Desk: Which ticket app is best? [2025]

Zendesk offers more customization and a better user interface than Zoho Desk, but at a higher price point. Choose between budget vs. advanced needs.

How IPSY increased proactive ticket alerts by 100% with automation

With Zapier, IPSY increased proactive alerts by 100% and surfaces 20–30 urgent support tickets daily—without slowing down their team.