Articles tagged "Customer support"

The 7 best Zendesk alternatives in 2025

Zendesk is a reliable and feature-rich help desk tool. But it's not the only support option. Here's a list of the best Zendesk alternatives.

Zendesk vs. Zoho Desk: Which ticket app is best? [2025]

Zendesk offers more customization and a better user interface than Zoho Desk, but at a higher price point. Choose between budget vs. advanced needs.

How Otter.ai auto-solves 1K+ support tickets with AI

Discover how Otter.ai uses Zapier and AI to automate support, reduce ticket backlog, and streamline press responses.

Analyze customer sentiment automatically with Zapier Agents

This agent can automatically process Zendesk tickets to identify customer feelings and attitudes, grouping similar sentiments together for review at a glance. Here's how.

3 ways to automate PagerDuty

Long downtimes and service outages can erode customer confidence fast. Use these workflows to start resolving incidents faster.

4 popular ways to automate Front with Zapier

With just a few Zaps—our term for automated workflows—you can connect Front to your most important apps and streamline your entire customer service workflow.

7 ways to use Zapier's Zendesk integration

Customer service can make or break a brand. Learn how to automate Zendesk with Zapier for a smooth customer experience and customized internal tracking.

8 customer service tips to delight your customers

Here are eight customer service tips from industry experts that will make your customers feel like MVPs.

How to understand the customers who don't leave feedback

Here, I'll share what we've learned about why customers stay silent, what businesses risk by ignoring them, and how to uncover feedback from the quietest corners of your user base.

How a student housing platform saves $30K per year with AI and automation

By delegating lead engagement to AI and Zapier, Uniplaces is saving thousands and responding to leads faster—and they're just getting started.