Articles tagged "Customer support"

3 Ways to Deal with Difficult Customers

Difficult customers aren’t just tough on support teams—they’re tough on your company’s bottom line.

How to Handle the 7 Toughest Customer Support Challenges

Today, I'm going to show you the seven most challenging scenarios faced by customer support agents, and tested techniques for handling each one.

5 Things Customer Support Reps Wish You Knew

We are the people you never want to talk to. We know that when you’re contacting customer support, something is likely frustrating you. Something is broken, something is confusing, something is just…not working.

Increase Customer Loyalty with a Seamless Onboarding Experience

After investing thousands of dollars and months of your time on positioning, messaging, prospecting, and deal-making, you're finally turning those leads into sales.

The NPS Playbook: Why Your Net Promoter Score Matters to Your Entire Team

Your Net Promoter Score or NPS is the "one number you need to grow". It's a super simple survey that asks customers just one question: on a scale of 0 to 10, how likely are you to recommend the company to a friend or colleague. That's it.

4 Rules of Improv and How They Relate to Customer Support

One of the many memorable bits in Tina Fey's book Bossypants is a section featuring several "Rules for Improvisation". In it, she details four guiding principles that help make a good improv comedian.

All Hands Support: Why Everyone–Even Executives–Should Spend Time in Customer Service

Good customer support matters. Great customer support sets you apart. It's not a growth hack or a hush-hush marketing scheme; it's common sense. People like to be treated like people.

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

How to Collect Customer Feedback That’s Actually Valuable

Getting customer feedback can be tricky. It’s not always easy to know who to ask or even the best way to phrase your questions. And even if you do manage to collect some feedback, what are you supposed to do with it?

A Digital Agency Saves 30 Hours a Week Automating with ManyChat and Zapier

Once upon a time, analyzing and reporting on data meant big daily exports, importing said data into a new application, and a lot of manual manipulation.