Articles tagged "Customer support"

Beyond the sales pipeline: Using a CRM for customer success

Here's how a CRM can benefit your customer success team—and how to make it work.

4 ways your customers benefit from support and service automation

When you take advantage of automation, you’re able to more easily deliver on your customers' expectations around speed, personalized attention, and more.

6 customer satisfaction metrics you should start measuring

Measuring customer satisfaction has helped us reduce churn, create a powerful brand image, reduce time and money spent on customer support, and create loyalty among our audience.

How to build an effective customer support knowledge base

Even if you make your product as error-proof as possible, people are going to ask questions. We all understand the world in different ways—not to mention that accidents happen. So where are your customers going to go when they need that help?

4 ways to automate Jira Service Management

IT and service teams spend a lot of time putting out fires. It's time to automate some of the work that's on their plate.

Easily send OpenPhone SMS messages from form submissions

Automatically send customers SMS messages with OpenPhone anytime you receive form submissions.

Send a Slack message automatically when Intercom users are tagged

Instead of manually checking Intercom, use this workflow so anyone who's responsible for next steps will get notified instantly. 

4 ways to automate Hugging Face

Discover how to use Hugging Face and Zapier to streamline customer support, conquer content management, organize social media posts, and make team collaboration easier.

How to automatically create new OpsGenie alerts

Use these Zapier workflows to spend less time creating alerts in OpsGenie and more time resolving them.

How Taylor & Hart uses automation to put the magic back in engagement rings

Taylor & Hart's business idea was as unique as their designs, but without automation, they couldn't scale.