Articles tagged "Customer support"

How to implement proactive customer service (with real examples)

Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.

5 customer support channels and when to use each one

Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.

Schedule screen captures with PagePixels Screenshots

Investigate software bugs without the screenshot struggles. Learn how to schedule and automate screenshots with PagePixels Screenshots and Zapier.

Follow up with customers anywhere with respond.io

respond.io wrangles social media and business messages in one place so your team can follow up wherever your customers are.

5 ways to boost customer loyalty with automation

By adding automation to every customer touchpoint, you can create a seamless and personalized experience that keeps customers engaged and coming back for more.

6 ways to automate your customer support

Customer support is a tough job, and making sure that your customers are taken care of without burning out your support team is even tougher. Automation can help make things easier.

Collect customer feedback and take action with Enalyzer

Customer feedback improves your business—when you actually use it. Automate your survey processes with Enalyzer and Zapier to drive better decision-making.

Overhaul your chat support experience with Social Intents

Reduce customer friction and resolve support requests faster. Automate Social Intents and Zapier and improve customer service.

Net Promoter Score: A guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.

How the nation's largest transit ad company transformed its customer support with AI

Customer support is a vital role, but many customers expect completely personalized service. Here's how one company uses AI to slash response times while keeping things personal.