1.Captures new form response
Integrate Google Forms and capture request fields and timestamps to log each access request submission.
Create access request records and email approvers for triage
Automatically capture access request submissions from Google Forms across IT service management tools. Create and update when form submission arrives, normalized approver group resolves, or parsing errors surface—so you can log access requests, notify approvers, and alert ops without manual triage.
How this automation creates access request records
When new form responses arrive, access requests can get stuck in inboxes and delay provisioning. This automation captures submissions, normalizes approver groups, creates sheet records, and notifies requesters and approvers—so your team can triage faster.
Google Formulareor swap with your favorite app
2.Normalizes role to approver group
Integrate Formatter by Zapier and lookup tables to map submitted role and title into an approver group.
Formatter von Zapieror swap with your favorite app
3.Creates spreadsheet access request row
Integrate Google Sheets to create a tracking row and set provisioned status to false for each request.
Google Sheetsor swap with your favorite app
4.Sends approval email to requester
Integrate Gmail to send a templated email to the requester and CC the mapped approver group.
Gmail (Englisch)or swap with your favorite app
5.Alerts ops when parsing fails
Integrate Slack and alert context to ops when parsing or domain checks flag issues for manual review.
Slackor swap with your favorite app
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Explore all service request management automations
Accelerate service request resolution with automated intake routing, priority updates, and stakeholder alerts
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Schritt 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Schritt 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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