1.Detect new promoter NPS row
Integrate Google Sheets to watch a configured worksheet and to capture NPS score, feedback, and timestamps.
Add promoter NPS events to customer profiles for outreach
Automatically monitor promoter NPS submissions across Google Sheets and Customer.io. Create coaching NPS events and outreach-ready customer profiles when promoter scores come in or feedback is captured—so you can start outreach and referrals without manual reporting.
How this automation accelerates outreach from promoter NPS
When promoter NPS submissions sit in a spreadsheet, outreach and referrals can get delayed. This automation filters promoter scores, creates or finds customer profiles, and records Coaching NPS events—so your team can start follow-up immediately.
Google Sheetsor swap with your favorite app
2.Proceed only for promoter scores
Integrate Filter by Zapier to continue only when NPS scores match promoter values to move qualifying rows forward.
Filter von Zapieror swap with your favorite app
3.Find or create Customer.io person
Integrate Customer.io to map customer identifiers to a person lookup and to create a person if missing.
Customer.ioor swap with your favorite app
4.Create Coaching NPS event
Integrate Customer.io to create a Coaching NPS event and to map rating, qualitative feedback, and submission time.
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Schritt 1
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Schritt 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
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